Check Out Our Autumn Sale!
Check Out Our Autumn Sale!

Website Help


How to add an order to your shopping basket:

When you reach an item you want to purchase, simply click on 'Add' or 'Add To Basket'. The product will appear in your cart in the top right corner.

How to change the quantity of a product: 

To increase or decrease the quantity of a product, click on 'View Your Basket' in the top right hand corner of the site, change the number in the product quantity box and click the refresh icon next to the quantity box. The page will refresh, showing the new quantity and amended pricing. 

How to remove a product

To remove a product, select the dustbin symbol on the far right of the product. The page will ask you if you would like to delete this product, and you click yes to do so. The page will then automatically refresh to update this request.

How to access your order while browsing:

You can check the items in your basket at any time by clicking on 'View Shopping Basket', which is available on the top right of every page. There you will see your current product selected and a running cost total.

How to place and pay for orders:

When you have finished adding items to your basket and wish to pay, click on 'Checkout', where you can 'Pay With Card' or choose PayPal as an alternative payment option.

Applying a Discount

If you have a discount code, please enter it at the checkout/basket page. The prompt appears next to the 'Pay With Card' button and reads 'Got a Discount Code? Click here to apply it'. If this does not appear, we recommend you try a browser such as chrome or firefox.

Some discounts or free items will be applied automatically and will show in your basket upon checkout.

Please note that most discount codes can not be used in conjuction with any other offers, including sale items.

Gift Vouchers

You will find full information about how to fill in the gift voucher form on the gift voucher page here.


Personal Details 

If you already have an account with us, enter your registered email address and password to retrieve your details. If not, skip to order summary details (step 2).

Delivery and Billing Details 

This allows you to specify where you would like your goods delivered to. If the delivery address is the same as you billing address, click the check box and it will copy your details into the fields automatically. If the delivery address is different, then you will need to fill in these details separately. 

Payment and Order Confirmation Details 

You will need to have all your credit/debit card details to fill out this page. We will also ask you to confirm you have read our Terms & Conditions by checking in the tick box. Finally, to send you order and payment through to us, simply click on ‘Confirm Order and Make Payment’. Following this, you will receive an email confirming the details of your order.

Changing the details of your orde

To change your details or to cancel your order, call our sales team on 01635 581958 who will be happy to help. Lines are open between 8.30am and 5pm Monday to Friday, excluding bank holidays.


Having technical problems?

If you experience any technical problems while shopping online with us, please email with details of the page/product and problem you have experienced.

Need to talk to someone? 

If you need further help completing your online order, please call one of our advisors on 01635 581958. Lines are open between 8.30am and 5pm Monday to Friday, excluding bank holidays.

Groomers Contact Details:

Telephone: 01635 581958 

Customer Service email:

Returns email:

Servicing email:

Office hours Mon to Fri 8.30am-5pm excluding bank holidays.