Order Processing Time

Orders are typically ready for collection within 3 hours of being placed.

Once you have placed your order online, you will receive two emails. The first one confirms we have received your order and it is being processed. The second one (Ready to collect) is to notify you that your order is available for pickup.

Please do not travel to the collection point before receiving this confirmation, as your order may not be ready.

Collection Requirements

When collecting your order, please bring the following:

A copy of your order confirmation (printed or on your phone)

Valid photo identification (driver's licence, passport, etc)

If someone else will be collecting on your behalf, please notify us in advance. The nominated person must present a copy of the order confirmation and their own ID.

Holding Period

We will hold your order for 14 calendar days from the date you receive your collection notification.

If the order is not collected within this period, it will be cancelled and refunded.* 

Returns & Exchanges

Click & Collect orders follow the same returns policy as online purchases. 

If you wish to return or exchange an item, please return the item within 14 days, proof of purchase is required to process a refund or exchange. If you wish to return by post, postage will not be covered by Groomers unless the item is faulty.

For full information on returns and refunds, please read our Shipping & Returns.

Payment

All Click & Collect orders must be paid for in full at the time of ordering through our website. 

Stock Availability

In the unlikely event that an item in your order becomes unavailable after you place it, we will contact you as soon as possible to offer an alternative, a refund, or to adjust your order.

Service Limitations

The Click & Collect service may be temporarily suspended during busy trading periods, public holidays, or system maintenance. We reserve the right to amend or withdraw this service at any time.

Email: customer.service@groomers-online.com

Phone: (+44) 01635 581958, Option 2

Address:
Groomers Limited
137 Greenham Business Park
Newbury
Berkshire
RG19 6HN