Shipping Policy

Dispatch

Orders placed before our published dispatch cut-off time (Monday to Friday) are normally dispatched the same working day. Orders placed after the cut-off time, or on weekends and bank holidays, will normally be dispatched on the next working day.

Dispatch times are estimates only and may vary during busy periods or where circumstances are outside of our reasonable control.

Delivery

We offer a range of delivery services throughout the United Kingdom. Available delivery options and charges are shown during checkout before you place your order.

Estimated delivery times are provided for guidance only and are not guaranteed.

Some deliveries, including all DHL deliveries and selected high-value Royal Mail deliveries, require a signature on delivery.

Large & Pallet Deliveries

Large equipment, including selected grooming tables, baths and other oversized items, is delivered using a specialist pallet delivery service.

Pallet deliveries are made kerbside. Delivery drivers are unable to move goods inside your property, so please ensure suitable assistance is available to receive and move your order safely.

Please tell us before dispatch if your delivery location has restricted access, such as narrow roads, vehicle weight or height restrictions, or limited parking. Failure to notify us may result in additional delivery charges or failed delivery attempts, for which you may be responsible.

If no one is available to accept a scheduled delivery or a re-delivery is required due to circumstances within your control, an additional £45 delivery charge may apply.

UK Offshore & International Deliveries

Delivery services are available to selected UK offshore addresses and international destinations.

International customers are responsible for any import duties, taxes, customs charges or other fees imposed by the destination country.

Please contact our Customer Service team before placing your order if you require a quotation for offshore, international or specialist deliveries.

Delivery Issues

Please inspect your order as soon as possible after delivery.

If any items are missing, damaged or incorrect, please notify us within 14 days so we can investigate and resolve the issue promptly.

While we make every effort to deliver orders within the estimated timescales, we are not responsible for delays caused by circumstances beyond our reasonable control, including adverse weather, courier delays, industrial action or transport disruption.

Nothing in this policy affects your statutory rights.

 

Last updated: July 2026.