You will be able to speak to a member of our customer service team from 8.30 am to 4.30pm Monday to Friday. We aim to respond within 24 hours on weekdays to all inquiries and our helpful and friendly team of experts are happy to answer any of your queries, offer advice and give recommendations on our range of products.
These are our terms and conditions. Please read them with care.
Our credit and debit card transactions are processed using SAGEPAY. SAGEPAY is an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB Cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland.
All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us. On-line transactions can also be processed using Paypal. Again, your security is of paramount importance to us and we do not keep your bank details.
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As part of our commitment we offer a fast, efficient delivery service. Orders received by 2pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £85 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Large, heavy, equipment items such as tables and baths are despatched via a specialist carrier. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises.
We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.
Please note that orders placed on-line on Saturdays, Sundays and bank holidays, when we are closed, will be despatched the next working day.
UK Mainland Standard Delivery
Our Standard UK Mainland orders over £85 will be shipped free of charge. Orders less than £85 will be charged at the following rate:
- Small items posted as a large letter such as single blades, attachment combs etc. £1.95
- Up to 250g: £3.30
- 251-500g: £3.65
- 501-750g: £3.95
- 701-1kg: £4.40
- 1.01kg-2kg: £6.70
- 2kg+: £6.87
UK Mainland Standard Delivery is limited to a maximum of 5 litres of liquid per shipment.
UK Offshore Standard Delivery
Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in line with prices from Royal Mail. These are available at the time of ordering and will feature on-line at the basket checkout.
Deliveries to European countries will normally be made via road courier and will be charged according to product size and weight. This will be added at checkout. Care must be taken to ensure that the destination address is provided accurately, and that the destination country is completed in the country field in order that the correct freight can be quoted, and on acceptance charged to the order. For specific delivery charges of your item or to your country, please contact us for a quote: 01635 581958, option 1.
Please email us at firstname.lastname@example.org for a shipping quote.
Unfortunately due to aviation regulations we are unable to send aerosols by air.
Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original shipping box and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited reserve the right to apply a 10% return to stock handling charge if an item is received unsuitable for re-sale.
If you are returning a large item such as a table or bath, please ensure you keep the original pallet and packaging as used for delivery. This will be required by the courier for collection and return.
Please be aware that the following items are non-returnable:
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Servicing & Repairs
If you require an electrical item outside of warranty to be repaired or serviced please call our Customer Service department 01635 581958 for an external recommendation. We no longer offer this service in-house.
Please note that warranties are not valid on any item shipped outside of the United Kingdom. Most manufacturers have their own warranty terms as detailed on-line or in our catalogue as part of the product details.
Warranties apply to goods used for appropriate working practice such as motors, casing and leads. If however it is deemed an item has been misused or damaged then the warranty will be null and void. We reserve the right to contact an independent specialist to evaluate items in question. Evidence of this independent advice will be provided to the customer.
All Groomers branded items have a 1-year warranty.
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Goods Colours & Colour Reproduction/ Images
It is regrettable that we are not always able to provide customers with colour-perfect images of our items on the website or catalogue. Customers accept that the photographs we make available on our website or catalogue are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.
Website and Catalogue Content
Groomers endeavour to ensure that any content shared with stakeholders is accurate and with purpose. We reserve the right to publish product reviews and customer feedback where suitable and we will never share information or questions of a sensitive nature. Customers wishing to remain anonymous may do so. Statutory rights are not affected.
Please note that product descriptions, blogs, images and graphics are subject to copyright. If you would like to use our graphics, please get in touch with us to ask our permission before doing so.
Please note that our catalogue prices may not always match up to the prices you see online due to inflation, cost and other variables. They are therefore subject to change and we reserve the right to affect these changes at any time.
Descriptions & Pricing
Whilst every care has been taken to ensure descriptions, measurements, colours and prices are accurate, Groomers Limited reserves the right to affect changes at any point in time. To the best of our knowledge notifications of any amendments will be given at the time of ordering, however some supplier changes are not always identified to us at the time of delivery. Should a product not fit the description to the customer’s satisfaction it can be returned to Groomers Limited under the Returns conditions as previously detailed. Through the year prices are subject to change, possibly linked to currency fluctuations. We will endeavor to absorb cost increases but on certain occasions or extremes may need to pass those on to continue selling a product. Prices may go down as well as up. Latest prices are available on www.groomers-online.com.
Collecting Pro Treat
Spending Pro Treats
Promotions are subject to availability (only whilst stocks last) and cannot be used in conjunction with any other offers. Some products may have discounts already applied, such as current discounted products, clearance, Preloved, and special price items, therefore, promotions and vouchers may not be applicable or work. Our offers are subject to availability and will not be available once stock is depleted unless otherwise stated. If an offer or discount has ended, it will not be redeemed. Groomers reserve the right at any time to remove any offers, promotions or products on promotion. Some offers are available online only – you will not be able to redeem all offers through our telephone sales line.
How To Contact Us
From the UK: 01635 581958, option 1
Outside the UK: 44 1635 581958, option 1
Write to us:
137 Greenham Business Park
Office hours: Mon to Fri 8.30am - 4.30pm, excluding bank holidays.
Terms and conditions are subject to change by the company at any time, this does not affect your statutory rights.