Business Terms

About Us

Groomers Online is a trading name of My Pet Online Limited.

These Terms of Service apply to all purchases made through our website. By placing an order, you agree to these Terms.

Orders & Pricing

All orders are subject to acceptance and product availability.

Prices displayed on our website include VAT where applicable. Delivery charges and any optional services are shown during checkout before your order is placed.

Whilst we make every effort to ensure pricing is accurate, errors may occasionally occur. If we identify an error affecting your order, we will contact you before processing it. If payment has already been taken, you will be offered the option to proceed at the correct price or receive a full refund.

 

Product Information

We make every effort to ensure that product descriptions, specifications, measurements, images and pricing are accurate at the time of publication.

Product images are provided for illustration only and colours may vary depending on your screen or device. Manufacturers may occasionally change product specifications or packaging without prior notice.

If a product supplied does not match its description, your rights are protected under the Consumer Rights Act 2015.

 

Warranties & After-Sales Support

Many products are supplied with a manufacturer's warranty. Groomers branded equipment is supplied with a one-year warranty unless otherwise stated.

Warranty cover applies only where products have been used in accordance with the manufacturer's instructions and normal professional use. Warranties do not cover accidental damage, misuse, neglect or unauthorised repairs.

We reserve the right to obtain an independent assessment where this is necessary to determine the cause of a fault.

We no longer provide in-house servicing or repairs for electrical equipment. Where possible, we will recommend an independent repair provider.

Warranty terms are in addition to, and do not affect, your statutory rights.

 

Promotions, Discounts & Price Match

Unless stated otherwise:

• Promotions and discount codes cannot be used together.
• Discounts apply only to eligible products.
• Selected brands, product categories and promotional items may be excluded.
• Promotions are available while stocks last and may be amended or withdrawn without notice.

Where an order includes a free or discounted promotional item, it must also be returned if the qualifying product is returned. If it is not returned, we may deduct its value from any refund.

Free items have no cash value and cannot be refunded, exchanged or credited unless faulty.

 

Price Match Guarantee

We may match the advertised price of an identical product sold by an authorised UK retailer, provided:

• The item is identical in brand, model, size and specifications as the item sold by us and available for immediate purchase.
• The competitor is an authorised retailer.
• The request is made before you place your order.
• You provide evidence of the competitor's advertised price.

Marketplace sellers (including Amazon Marketplace, eBay, Tesco Marketplace, B&Q Marketplace and Facebook Marketplace), clearance items, refurbished products, bundle offers, membership pricing and time-limited promotional offers are excluded.

Price Match requests are assessed individually and remain at our discretion.

 

Student Programme

Students enrolled on eligible dog grooming courses may apply for a Groomers student account by completing our registration process and providing evidence of their course.

Approved students receive access to selected student pricing for the duration of their course. Some products may be excluded, and student discounts cannot normally be combined with other offers unless stated otherwise. Students will always see the best offer price should items be on general promotion.

Students who successfully complete a qualifying iPET Network Level 3 or City & Guilds Level 3 qualification may be eligible for account credit. You must be registered with us as a student and have placed an order with us.

Student Kits may be returned in accordance with our Refund Policy. Individual items within a Student Kit cannot be returned separately unless faulty.

You can re-enrol if you continue your education.

 

Third-Party Training Courses

Selected qualifications available through our website are delivered by third-party training providers.

Where a qualification is supplied by another provider, their terms and conditions will apply following registration. We will make this clear before purchase.

Where required, relevant customer information will be shared with the training provider solely for the purpose of administering your qualification.

 

iPET Courses

All qualifications are delivered by iPet Training Courses Ltd, a company registered in England company number is 13397072 address 59 Clifton Drive, Leftwich, Northwich, Cheshire CW9 8BQ.

Registration onto the qualification will be completed by iPet Training Courses up to 14 days after purchase. In this time, a full refund can be sought from My Pet Online Limited. After registration, all contractual obligations become that of iPet Training Courses Ltd and purchases must agree to these terms which are specific to each qualification before registration occurs.

 

Intellectual Property

All content published on this website, including text, photographs, graphics, logos, product descriptions and blogs, remains the property of My Pet Online Limited or its licensors and is protected by copyright and other intellectual property laws.

No content may be copied, reproduced or used without our prior written permission.

 

Liability

Nothing within these Terms excludes or limits liability where it would be unlawful to do so, including liability relating to your statutory rights under the Consumer Rights Act 2015.

 

Privacy

We process personal information in accordance with our Privacy Policy.

 

Changes to these Terms

We may update these Terms of Service from time to time. Any changes will apply only to future orders and will not affect your statutory rights. 

Last updated: July 2026.