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Privacy, Payment and Security Policy

Data Security

All of the information entered on this site is encrypted before it is transmitted between your computer and ours. Your credit or debit card details are stored until your order is processed in an encrypted 128 bit format to prevent any unauthorised access. This information is not kept or passed on to us. We will only use your card details for the payment you authorise. We will not disclose your card details to any third parties other than the bank that processes them for payment.

There is less risk of fraud to a customer making a credit or debit card payment on a properly secured web page, than any other method of credit or debit card payment.

Our credit and debit card transactions are processed using Stripe. This is an approved payments solution provider for most major banks or financial institutions. Online transactions can also be processed using PayPal or Klarna.

Online Security 

This website is secure. The key to web page security is known as an ‘SSL certificate’, and can be identified by the padlock symbol next to the site name in your browser window. This identifies that the web page is secure and encrypted. Our SSL certificate was issued by Sectigo Limited.

Dogs noses showing under a blanket

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the Groomers website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address & Phone number.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's email address. In this circumstance, the types of personal information collected are: Name & Email address.

Information We Receive from 3rd Parties

We use Google Analytics to analyse metrics like number of visits, demographics, device information and user journey. All data we use within Google Analytics is anonymous.

We use address lookup services supplied by Loqate so that you can easily provide us with your delivery and billing address. Read Loqate's Privacy Policy.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. By using our site, you agree that we and Microsoft can collect and use this data. Read the Microsoft Privacy Statement.

Our use of Cookies and Similar Technologies

Our website, app and emails contain certain cookies, pixels, records and other technologies of which you should be aware. Please visit our Cookies Policy.

The Way We Use Information

We use the information you provide about yourself and others when placing an order to complete that order only. We do not share this information with outside parties except to the extent necessary to complete that order. This may include sharing your data with external companies that help to run our online business and with those that have a legitimate business need to know in getting your order to you.

We use return email addresses to answer emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

You can register with our website if you would like to receive newsletters informing you of our latest products, special offers and news. Information you submit on our website will not be used for this purpose unless you fill out the registration form. If you sign up to our newsletter, we may use your information to tailor advertisements across social media that we believe are of interest and relevant to you. 

If you opt in to our email newsletter, when you receive a newsletter, a tracking pixel is used which allows us to track whether you opened it. We then use this data to understand the engagement rate to help us improve the quality of our newsletters to our subscribers.

You have the option to unsubscribe at any time in your account settings or by contacting us by email at
You also have the option to unsubscribe using the following link: UnsubscribeThis is in compliance with the latest GDPR legislation.

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How To Access or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by logging in and clicking on "My Account”. We use this procedure to better safeguard your information.

Payment & Security

As part of our security policy, we are committed to protecting your privacy and we will only use the information that we collect about you lawfully and in accordance with the Data Protection Act 2018.

At all times during the checkout process, your personal information is encrypted, preventing it from being seen by anyone other than yourself. This means that you can rest assured that communications between your browser and this site's web servers are private and secure.

We use PayPal as a payment option. We do not see or have access to any personal information that you may provide to PayPal, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address, phone number and billing/postal address).

Payments made through PayPal are subject to PayPal’s own terms and conditions and privacy policy, links to which are provided from the PayPal checkout pages. Visit PayPal's website for more information.

We use Klarna as a payment option. We do not see or have access to any personal information that you may provide to Klarna, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address, phone number and billing/postal address).

Payments made through Klarna are subject to Klarna’s own terms and conditions and privacy policy. Visit Klarna's Website for more information.

Changes to our Privacy Policy

Our Privacy Policy is regularly reviewed & updated. If you have any questions, please contact our customer service team.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email to