This site uses cookies to provide and improve your shopping experience.
If you want to benefit from this improved service, please opt-in.
Cookies Page.
Contains 1% Evening Primrose Oil to moisturise skin and coat deeply
Excellent to nourish dry, flaky, itchy skin
Suitable for sensitive skin
Available in 500ml & 5L sizes
Groomers Signature Evening Primrose Oil Conditioner soothes and softens the coat, leaving it feeling deeply hydrated and silky
Our original signature range still remains a best seller today. A rich formula made with 1% pure, cold-pressed Evening Primrose Oil, this conditioner containing high levels of fatty acids with known benefits for allergy conditions. Designed to deposit a trace amount of Evening Primrose Oil onto the coat after rinsing, it deeply conditions, adds shine and leaves the coat silky to the touch. Suitable for all breeds. Especially ideal for double coated breeds or sensitive skin.
Directions for use: Use undiluted. Shake well before use. Apply to the coat after shampooing, ensure shampoo has been thoroughly rinsed off first. Apply from the neck down, carefully avoiding the eyes, ears and mouth. If possible, allow the product to stand for a few minutes before rinsing to allow for maximum absorption and benefits. Rinse thoroughly with warm water, then dry. Use of heat when drying will speed up the absorption of oil into the skin.
As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £100 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier.
Please note that pallets will be delivered curbside, ensure you have the correct assistance to bring your product into your premises.
We politely ask you to notify us of any errors in your order within 7 days of receipt so they can be rectified promptly.
Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.
UK Offshore Standard Delivery
Deliveries to UK offshore addresses (including Scottish Highlands, Northern Ireland and offshore islands) are charged at individual rates in accordance with prices from Royal Mail or our courier service. These are available at the time of ordering and will feature online at the basket checkout.
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt of your order that you wish to return your goods. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be unused in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.
If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.
Please be aware that Gift Vouchers are non-returnable.
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form or, if you prefer, a covering letter including your full name, address, contact telephone number, order number and email address so we know who the package is from in order to process your return.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Returns should be mailed to: Returns, Groomers Limited, 137 Greenham Business Park, Newbury, Berkshire, RG19 6HN.
Refunds
We'll aim to refund all items within 24 hours of receipt in the same way you paid for your product.
If you paid by credit/debit card, the money will go back onto the same card.
Please allow up to 5 working days for the refund to show in your account.
Returning Small Items by Royal Mail
If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray.
Returning Large Items by Postal Service or Courier:
If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.
Pre-Loved Items
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Conditioned my cockapoo nicely, who has dry hair and itchy skin. It even seems to have alleviated the itching!
April 5, 2023 | Christine Russell
My poodles do not, as far as I know, have sensitive skin, I just wanted a gentle, kind shampoo and conditioner. This was recommended to me by a grooming college (expert) 9 years ago. It leaves the hair in a fabulous condition and they have never had skin problems.
November 25, 2022 | Sandra Foster
The product is amazing But.....why was my 5litr container only 3/4 full. A distinct drop in levels???
November 18, 2022 | Josephine Moody
All good
October 11, 2022 | Denise McManus
Smells really nice And a good lava and makes my white dogs white
July 29, 2022 | Freda Richards
Excellent! Black lab looked glorious. Smells great.
June 1, 2022 | Lorraine Sanie
Lovely conditioner used on a few dogs now brings the coat up Lovely and soft
May 25, 2022 | Caron Leggett
I love this conditioner it’s very gentle and works on every kind of coat.