Please note that warranties are not valid on any item shipped outside of the United Kingdom. Most manufacturers have their own warranty terms as detailed online. More specific product warranty information can be found below.
Warranties apply to goods used for appropriate working practice such as motors, casing and leads. If however it is deemed an item has been misused or damaged then the warranty will be null and void. We reserve the right to contact an independent specialist to evaluate items in question. Evidence of this independent advice will be provided to the customer.
All Groomers branded items have a one-year warranty.
All returned products need to be posted to: Returns Department, Groomers Limited, 137 Greenham Business Park, Newbury, Berkshire, RG19 6HN
See our full Shipping and Returns here
Groomers Scissor Range
All Groomers scissors have been designed and engineered with quality materials, and are made to last. We monitor the quality of our products to ensure there are no workmanship issues present before sending them out, and are confident that our customers are getting the best product delivered to them; brand new, and in full working condition. Please check your scissors upon receipt before use for any damage, dents, scratches or nicks.
If you do encounter any damage, all of our scissors come with a one-year warranty, which covers the replacement of scissors that are damaged due to manufacturing defaults. Our warranty does not cover accidental damage caused by the user from not following care guidelines, dropping, misusing, or damaging the item through regular wear and tear, or by incorrectly cleaning, tensioning, aligning or sharpening the scissors. Any sign of accidental damage will void the warranty.
We reserve the right to contact an independent specialist to evaluate items in question. Evidence of this independent advice will be provided to the customer.
Our warranty also does not include the re-sharpening, tensioning or aligning of scissors.
All faulty scissors must be returned back to Groomers via a tracked delivery service, and with proof of purchase enclosed. Upon inspection, if a manufacturing fault is found, the scissors will be replaced at no additional cost to the customer. It is the customer’s responsibility to send the item back to us at their own cost if it isn't faulty, as stated on our Terms and Conditions page.
Return and Exchange Policy:
Groomers understand the challenges of finding the perfect fit for your kit online. This is why we offer a 30-day exchange or refund policy if you aren’t 100% happy with your purchase.
To exchange or return your product: