Excellent as always
March 30, 2020 | Michelle Goodenough
Perfect for my 2 cockapoos, leaves their coat soft and smelling great.
March 27, 2020 | Karen Cuthill
Outstanding service, ordered at Crufts, arrived the following day.
March 18, 2020 | Linda Burrage
Lovey
February 25, 2020 | Eileen Stevens
Love this conditioner leaves the coat silky and fresh
February 24, 2020 | Lynn Kelly
Highly recommend love it for our bishons.
February 10, 2020 | Katherine Marques
I love this product! It leaves my curly cockapoo’s coat lovely and silky smooth and tangle and matt free. Also smells divine!
October 8, 2019 | Sarah Valentine
EPO shampoo and conditioner was recommended to me six years ago and I have used it ever since on my two standard poodles. Leaves their skin and coat in great condition.
August 13, 2019 | Anonymous
Love this product, goes a long way and the smell is wonderful
May 19, 2019 | Edenfield Pet Retreat
My dog suffers with allergies and this conditioner really helps soothe his skin and leaves his coat looking healthy, soft and has a lovely shine. Works really well with the EP Shampoo. Very impressed.
April 11, 2019 | Shelley Gilkes
Use daily on all dogs with different coats, great for all. Has gone slightly runner from last year.
March 28, 2019 | Clare Jacklin
I Waited until I had used this a few times before writing a review. I think this conditioner is very good and get a lot of comments from fellow dog owners about how shiny my dog's coat is. i put this down to, in part, to this conditioner. It rinses very well. The only reason I didn't give it 5 stars is because its very thin in consistency and i think it would dispense better if it were a little bit thicker
March 22, 2019 | Nicholas Congram
My Clumber spaniel coat comes up a wonder soft treat with this!
March 13, 2019 | Anonymous
Used this for years now wouldn’t bath a dog without using a conditioner and this is best one I’ve tried
March 9, 2019 | Sylvia Mannion
Love this conditioner. Tried numerous others but always go back to this. Smells gorgeous on the dogs coats.
March 5, 2019 | Jane White
Very nice conditioner leaves coat lovely an silky
February 24, 2019 | Anonymous
Ok for the price but I would say better out there and the bottles always leak on delivery. Sorry groomers all your other products are five star
November 11, 2018 | Damion Silvey
Great product smells divine been using for about 5 years and still as good as the first time I used it
October 14, 2018 | Sandra M McNulty
An excellent and good quality conditioner! My clients feel and smell wonderful.
August 31, 2018 | Mark Smith
This is so good ,I can not recommend it enough.
July 5, 2018 | Mrs Christine Wilson
Love this conditioner, it makes their coats very soft and shiny. I wish they did the higher oil content with the conditioner too.
May 28, 2018 | Anonymous
May 15, 2018 | Anonymous
Amazing product!! Dogs remained calmer for days afterwards and skin irritations calmed significantly. Did the job too. I’ll definitely buy it again!!
May 14, 2018 | Sarah Hydes
Great condition it's lovely for my dog's hair as it's fly away makes the coat feel really smooth and smells lovely
April 11, 2018 | Maxine Pamplin
After using the Groomers Wheatgerm oil shampoo we finish of with Groomers Evening Primrose oil silk conditioner. This is an extremely luxurious conditioner with a beautiful smell and the added bonus of the medicinal properties of the evening primrose. This is important to us as Tibetan Terriers can suffer from sensitive skin. Very very gentle on her skin. You just have to make sure you have rinsed your dog well.
April 10, 2018 | Daniel Peet
Not very bad but my expectations were higher.
April 10, 2018 | Laura Dorofejeviene
I use this on my chow chows as they suffered with their skin when I first had them and cost me a fortune in vet bills since using this for the past 2 years no problems what so ever leaves their coat shinning
March 25, 2018 | Marie
February 20, 2018 | Anonymous
Works a treat, I'm always complemented on how shiny my dogs coats are and it smells fabulous
February 16, 2018 | MRS V TAYLOR
Wonderful stuff, this combined with the anti tangle shampoo has revolutionised the grooming of my Tibetan Terrier
February 14, 2018 | Anonymous
As always very quick delivery! When ever I need them there is always happy professional people at the end of the phone. Going onto there website is also a pleasure and easy to navigate so once again many thanks for your help and quality products!
February 10, 2018 | Mark Smith
December 6, 2017 | Anonymous
Excellent product excellent price
July 25, 2017 | Frances Heller
June 6, 2017 | Jennifer Betts
I have used this to great effect on my Standard Poodle and find grooming much easier as a result.
April 18, 2017 | Anonymous
Delivery
As part of our commitment we offer a fast, efficient delivery service. Orders received by 2pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £85 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Large, heavy, equipment items such as tables and baths are despatched via a specialist carrier. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises.
We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.
Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be despatched the next working day.
UK Mainland Delivery
Orders over £85 will be shipped free of charge. Orders less than £85 will be charged at the following rate:
Small items posted as a large letter such as single blades, attachment combs etc. £1.95
Up to 250g: £3.30
251-500g: £3.65
501-750g: £3.95
701-1kg: £4.40
1.01kg-2kg: £6.70
2kg+: £6.87 (shipped express)
If there is an item that is required urgently, we can offer you an express delivery service:
Up to 1kg: £5.49
Above 1kg: £6.87
Please note that express deliveries take place Monday to Friday.
UK Offshore Delivery
Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in line with prices from Royal Mail. These are available at the time of ordering and will feature on-line at the basket checkout.
EU Delivery
Deliveries to European countries will normally be made via road courier and will be charged according to product size and weight. This will be added at checkout. Care must be taken to ensure that the destination address is provided accurately, and that the destination country is completed in the country field in order that the correct freight can be quoted, and on acceptance charged to the order. For specific delivery charges of your item or to your country, please contact us for a quote: 01635 581958, option 1.
International Export
Please email us at export@groomers-online.com for a shipping quote.
Unfortunately due to aviation regulations we are unable to send aerosols by air.
Returns
Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.
If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.
Please be aware that the following items are non-returnable:
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Returns should be mailed to:
Returns, Groomers Limited, 137 Greenham Business Park, Newbury, RG19 6HN
Refunds
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Returning Small Items by Royal Mail
If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray.
Returning Large Items by Postal Service or Courier:
If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.
Pre-Loved Items
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Email: returns@groomers-online.com
