Wrinkle Balm
This naturally-derived balm for dogs with wrinkles is ideal for breeds such as the Pug, Bulldog, Boxers, Bloodhounds and the Shar Pei. It has been developed to heal, soothe and prevent infection and dermatitis in the rolls and folds of the pet. The all-natural formula is mild enough to use around the face and eye areas, even for the most sensitive skin.
This product includes only organic, vegan ingredients, including:
For more skin health products, please see our dedicated section.
Works really well so far
April 20, 2019 | Gemma Kermode
My cocker spaniel had an infection in mouth fold - bathed it with organic apple cider vinegar for a couple of days and applied this - cleared up and now use it to keep skin moist and supple
December 31, 2017 | Frau Lynn Bourne
My shihtzu has suffered with infected eye folds for many years and has cost lots in vets fees. The i discovered this eye balm i put it on his eye in the night i got up in the morning and wad shocked that his sore red skin had completly disappeared to normal healthy skin :)) no more vets and a happy shihtzu :)
April 17, 2017 | Joanne Smith
Delivery
As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £85 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises.
We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.
Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.
UK Mainland Standard Delivery
Orders over £85 will be shipped free of charge. Orders less than £85 will be charged at the following rate:
Small items posted as a large letter such as single blades, attachment combs etc. £1.95
Up to 250g: £3.30
251-500g: £3.65
501-750g: £3.95
701-1kg: £4.40
1.01kg-2kg: £6.70
2kg+: £6.87
Note that our UK Mainland Standard Delivery is limited to a maximum of 5 litres of liquid per shipment.
UK Offshore Standard Delivery
Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in line with prices from Royal Mail. These are available at the time of ordering and will feature on-line at the basket checkout.
EU Delivery
Deliveries to European countries will normally be made via road courier and will be charged according to product size and weight. This will be added at checkout. Care must be taken to ensure that the destination address is provided accurately, and that the destination country is completed in the country field in order that the correct freight can be quoted, and on acceptance charged to the order. For specific delivery charges of your item or to your country, please contact us for a quote: 01635 581958, option 1.
International Export
Please email us at export@groomers-online.com for a shipping quote.
Unfortunately due to aviation regulations we are unable to send aerosols by air.
Returns
Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.
If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.
Please be aware that the following items are non-returnable:
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Returns should be mailed to:
Returns, Groomers Limited, 137 Greenham Business Park, Newbury, RG19 6HN
Refunds
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Returning Small Items by Royal Mail
If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray.
Returning Large Items by Postal Service or Courier:
If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.
Pre-Loved Items
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Email: returns@groomers-online.com
