Groomers Performance Detangle Shampoo
This effective performance shampoo is designed specifically for use on tangled coats to ease out knots before grooming. The shampoo contains a slip agent which stays on the coat, allowing shed hair to fall away more easily. It's especially useful on curly coats and long coats to help you after bathing, making it quicker to brush out the coat. Traces remain in the coat after drying, helping to deter future tangles.
Delivery
As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £100 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises.
We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.
Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.
UK Mainland Standard Delivery
Orders over £100 will be shipped free of charge. Orders less than £100 will be charged at the following rate:
Small items posted as a large letter such as single blades, attachment combs etc. £1.95
Up to 250g: £3.30
251-500g: £3.65
501-750g: £3.95
751-1kg: £4.40
1.01kg-2kg: £6.70
2kg+: £6.87
Note that our UK Mainland Standard Delivery is limited to a maximum of 5 litres of liquid per shipment.
Express Delivery
PLEASE NOTE: We have temporarily suspended our Express Delivery service until further notice. The recent changes in Covid Tier restrictions has impacted many delivery services which currently cannot be guaranteed for next working day delivery. We will resume our Express Delivery service as soon as it is possible.
UK Offshore Standard Delivery
Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in line with prices from Royal Mail. These are available at the time of ordering and will feature on-line at the basket checkout.
EU Delivery
Due to documentation changes following Brexit, we are temporarily suspending supply of Groomers products to Europe until further notice.
International Export
Please email us at export@groomers-online.com for a shipping quote.
Returns
Distance Selling Regulations
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.
If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.
Please be aware that the following items are non-returnable:
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Returns should be mailed to:
Returns, Groomers Limited, 137 Greenham Business Park, Newbury, RG19 6HN
Refunds
We will aim to refund all items within 24 hours of receipt (subject to our returns policy).
Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.
Returning Small Items by Royal Mail
If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray.
Returning Large Items by Postal Service or Courier:
If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.
Pre-Loved Items
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Email: returns@groomers-online.com
June 23, 2022 | Anonymous
Fantastic shampoo works well on poodles and poodle x
February 5, 2022 | Graham Rowlstone
Very impressed with the quality really good shampoo great service quick delivery you couldn’t want for more thank you
November 18, 2021 | Diane Simons
Once I had tried the Groomers Performance Detangle Shampoo, I did not look back! This, in my opinion, is the best shampoo for my Tibetan Terrier. With his long double coat, the slip agent in the shampoo really does the trick, in preventing tangles and knots whilst bathing. It also makes the combing and brushing out whilst drying, much easier. The bonus is that he comes out smelling of wild English roses! Great product all round.
November 2, 2021 | Jacqueline Mattar
Mixed well and I believe helped on brushing out
October 15, 2021 | Karen Gamblin
This shampoo is absolutely the best!!
Our dogs fur feels so soft and smooth after washing and smells good without the perfume being overpowering.
Nothing else compares, this is a premium product which becomes more affordable by buying in larger quantities.
We never use anything else!!!
September 7, 2021 | Charlotte Brown
Great shampoo for Doodles - inuse this on my 3 doodles and they never have knots. Also smells gorgeous
August 2, 2021 | Sharon Dawson
Absolutely wonderful shampoo. It got me thru a coat change on my afghan without the usual matting. Fantastic product and amazing company to speak too. I would give it far more stars if it allowed. Thank you Groomers.
July 15, 2021 | Mo Hudson
First time I have used this detangle shampoo and I love it does exactly what it says, makes grooming woolly breeds so much easier
July 14, 2021 | Helen Daniels
Fantastic shampoo I have a westiepoo and this is great for getting small knots out and keeping her soft woolly coat from tangling and more knots Highly Recommend this shampoo also smells lovely to
June 30, 2021 | Lynn Livingstone
Fantastic shampoo I have a westiepoo and this is great for getting small knots out and keeping her soft woolly coat from tangling and more knots Highly Recommend this shampoo also smells lovely to
June 14, 2021 | Lynn Livingstone
Fantastic shampoo I have a westiepoo and this is great for getting small knots out and keeping her soft woolly coat from tangling and more knots Highly Recommend this shampoo also smells lovely to
June 11, 2021 | Lynn Livingstone
Fantastic shampoo I have a westiepoo and this is great for getting small knots out and keeping her soft woolly coat from tangling and more knots Highly Recommend this shampoo also smells lovely to
June 10, 2021 | Lynn Livingstone
Wonderful shampoo for full coated dogs .... cannot fault the results ...use it all the time on my show dogs....wouldn't be without it now ....have tried other brands but this is the best
June 5, 2021 | MRS PAULINE MCCARRICK
Excellent shampoo have tried a few other doddle shampoos but this is the best one for my Westiepoo her soft woolly coat is really prone to tangle and small knots this shampoo helps to brush them out before drying and prevents them Lovely smell too will always use this one GREAT SHAMPOO excellent service and quick delivery thanks Groomers
June 4, 2021 | Lynn Livingstone
Great shampoo have used it for a long time
April 30, 2021 | Lucy Dawson
I find this really helpful for removing matts and tangles from my long haired retriers and pointer. The size is good and the quality is great value for money. I always look to Groomers for all my dog grooming at home needs.
April 19, 2021 | Janette Humphries
Love this shampoo, it leave curly coats very hydrated and helps remove tangles, smells great too!
March 6, 2021 | Anonymous
Used on matted cockapoo eased knots out easier to brush out
February 18, 2021 | Bobbies Dog Grooming
Fantastic shampoo. My bear of a dog is shiny and sleek with no knots. Fabulous. Highly recommend this shampoo.
January 24, 2021 | Rosie Kelly
Great for my Tibetan Terriers long coat. Leaves it clean and slinky. I prefer it to the more expensive show dog shampoo but that's probably down to my dog's particular coat.
November 8, 2020 | A L De Pass
I have a 3 yr old shihpoo who requires a lot of grooming as has extreme matting even with daily brushing and a weekly full on groom thank God he enjoys it otherwise he would have to be cut extremely short,I have to say that after just one shampoo his fur is beautifully soft , silky and he smells lovely makes grooming much easier on both of us his coat has not matted up as usually does either so for me this product is fantastic will re purchase when I need but I did order a 2.5 litre so it will last a long time good value for money to win win .
May 17, 2020 | Anonymous
Left my dogs coat manageable and soft, smells lovely, thank you
May 4, 2020 | Estelle Hollows
Love this it leaves the coat very soft and helps with knots .great Everyday shampoo
May 4, 2020 | DEBBIE TRACEY
May 1, 2020 | Christie Marriott-lane
The only shampoo I get my groomer to use on my Afghan.
March 28, 2020 | Jacqueline Terry
This shampoo works wonders for bishons my girls.are lovely and soft and no tangles in their hair.love it.
February 10, 2020 | Katherine Marques
Love this shampoo, works amazingly well on Cockapoos and most curly coated breeds. The Rose smell is lovely and makes the Dogs coat silky and soft.
December 5, 2019 | Gillian Carr
I have 5 poodles and this is a great shampoo I've been using quite a while leaves there hair lovely and soft.
November 8, 2019 | Tracey Louise Preston
Shampoo and detangle element of shampoo means i don’t have to groom my poodle having also to use a detangle spray
November 4, 2019 | Stuart Makin
Does what it says on the container ,good shampoo
September 13, 2019 | Tracy Venison
Used the shampoo today on my cockapoo. Best I have ever used. Smelled lovely and her fur was so soft and brushed through so easily. Well impressed.
July 29, 2019 | Shielah Clisby
Great shampoo, makes brushing through much easier.
May 21, 2019 | Jacquiline Maclachlan
We were given a free sample of this and couldn't believe how good it was. Obviously it is not a magic wand for those extremely matted dogs but great for your poodle/ bichon crosses. We were so impressed we bought 4 x 5 litres in one go!
May 20, 2019 | Samantha Knight
April 28, 2019 | Stephanie Terry
We only use Groomers Performance Detangle Shampoo for our Poodles for years. Best shampoo for ever. We did try different brands in past but non of the brand were as good as Groomers.
April 12, 2019 | Anil Bhavsar
Excellent shampoo leaves my Cocker Spaniel coat silky easy to Combe out delicious fragrance
I will be reordering this item
April 2, 2019 | Anonymous
Very good for our very tangled dog only used once and it worked fine
March 24, 2019 | Anonymous
Awesome shampoo for wool coats
March 17, 2019 | Anonymous
Love this shampoo it also has a pleasant smell and helps with tangles.
March 6, 2019 | Julie Taylor
This is a nice smelling shampoo and makes the coat feel really clean.
January 28, 2019 | Anonymous
Perfect for dogs prone to tangling or matting easily - helps prevent them forming and if they do, it’s easier to get them out! My clients love it!
January 11, 2019 | Anonymous
~I have been using this for years and it is excellent at loosening mats making brushing out a lot easier.
December 20, 2018 | Debra Howells
This shampoo creates a really good lather enabling you to give the coat a thorough clean. It is easy to brush through afterwards. My customers frequently comment on the lovely fragrance after shampooing. Highly recommended.
December 4, 2018 | Anonymous
Nice product
December 3, 2018 | Johanna Lawrence
November 29, 2018 | Sheila J Walker
Love this shampoo. It really makes a difference to dogs with fine tangly hair. Makes combing them out much easier.
November 17, 2018 | Christine Cheshire
The best shampoo for making the coat soft and helping remove tangles
October 21, 2018 | Ami Finnamore
I started using this shampoo on my very curly labradoodles a few years ago when a friend gave me a bottle as a gift as my dogs often need bathing between grooms. I wouldnt have believed a shampoo could make such a difference to their coats had I not seen it for myself. Still to try the new doodle range but very impressed with this product and reluctant to change and would recommend anyone with doodles with a slightly more course coat
August 7, 2018 | Kerry White
Really nice fresh smell and leaves coat shining
May 24, 2018 | DIGBY
