Groomers Intense Groom & Detangle Spray Retail 250ml

Groomers Performance Intensive Detangle Spray

• Detangler for long length, dense and curly coats such as: Poodles, German shepherds, Old English Sheep Dog
• Designed to conquer knots and tangles
• Reduces grooming time - faster detangling of knotty hair
• Professional formula
• 250ml

Groomers Intensive Detangle Spray is ideal for removing knots and tangles in heavy coated dog breeds, making the hair more manageable and so much easier for you to brush out. This Detangle Spray is suitable for use on sensitive skin, and can even be used diluted on woolly coats to maintain all that volume but none of the knots! One spray can last for days and the product can be used regularly without build-up.

Our Groomer recommends: Leave the product on for a couple of minutes before brushing to full experience the detangling benefits.

Delivery

As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £100 will be delivered free of charge.

Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.

Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises.

We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.

Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day. 

UK Offshore Standard Delivery

Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in accordance with prices from Royal Mail. These are available at the time of ordering and will feature online at the basket checkout.

International Export

Please email us at customer.service@groomers-online.com for a shipping quote.

RETURNS

Distance Selling Regulations 

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.

No reason for return is required.

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.

We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.

If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.

Please be aware that Gift Vouchers are non-returnable:

Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.

Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.

Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.

Returns should be mailed to: Returns, Groomers Limited, 137 Greenham Business Park, Newbury, RG19 6HN

Refunds

We'll aim to refund all items within 24 hours of receipt in the same way you paid for your product.

If you paid by credit/debit card, the money will go back onto the same card.

Please allow up to 5 working days for the refund to show in your account.

Returning Small Items by Royal Mail

If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray. 

Returning Large Items by Postal Service or Courier: 

If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.

Pre-Loved Items

Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.

Email: customer.service@groomers-online.com