Eye Envy Tear Stain Remover Solution

Eye Envy Tear Stain Remover Solution

• Gentle and effective tear stain remover solution
• Does not contain bleach or peroxide
• Available in 473ml, 237ml, 118ml and 59ml sizes
• Made with human-grade natural ingredients
• Safe for pets of all ages

Eye Envy Tear Stain Remover Solution is the first step, in the two-step system that safely removes unsightly tear stains by combining non-irritating natural ingredients, which effectively attack the root of the problem.

Step one is the application of the Tear Stain Solution, which cleans the affected area. It uses a natural astringent to close the hair shaft and to fight bacteria. It also includes a broad spectrum natural antibacterial that mimics the properties of an antibiotic. This key mineral helps control and stop the growth of bacteria that leads to unsightly, smelly tear stains.

Step two is the application of the Eye Envy Tear Stain Remover Powder, which absorbs excess moisture and continues to inhibit the growth of bacteria. It also helps to repel new tears. For best results, we highly recommend doing both steps in the Tear Stain Removal process.

Eye Envy Tear Stain Remover Solution is topically applied and NOT ingested. It does not contain parabens, bleach, peroxide, whitening agents or harsh chemicals. It does not contain macrolide antibiotics (such as Tylosin), which with continued use may be harmful to the liver and build up antibiotic resistance.

Breeds usually affected by tear stain stains are: Maltese, Shih Tzu, Cavalier King Charles Spaniel, Havanese, Bichon, Poodle, Samoyed, Pekingese, Pomeranians, Pugs, Bulldogs and other white/light coloured breeds.

Ingredients: Water, Natural Cleanser, Witch Hazel, Collodial Silver

Directions for use: Saturate an application pad with the Eye Envy Tear Stain Solution and gently remove the debris from each eye. Repeat daily until stains disappear - typically 7 days. For maintenance apply weekly to prevent reoccurrence. For best results, follow with Eye Envy Tear Stain Remover Powder. 

WARNING: For external use only

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Delivery

As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £100 will be delivered free of charge.

Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.

Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier. Please note that pallets will be delivered curbside. Please make sure you have the correct assistance to bring your product into your premises.

We politely ask you to notify us of any errors in your order within seven days of receipt so they can be rectified promptly.

Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.

Express Delivery

PLEASE NOTE: We have temporarily suspended our Express Delivery service until further notice. The recent changes in Covid Tier restrictions has impacted many delivery services which currently cannot be guaranteed for next working day delivery. We will resume our Express Delivery service as soon as it is possible.

UK Offshore Standard Delivery

Deliveries to UK offshore addresses (including NI, ROI, Highlands and Islands) are charged at individual rates in accordance with prices from Royal Mail. These are available at the time of ordering and will feature online at the basket checkout.

International Export

Please email us at export@groomers-online.com for a shipping quote.

Returns

Distance Selling Regulations 

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt that you wish to cancel your order. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.

No reason for return is required.

Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Your unwanted item must be in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.

We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.

If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.

Please be aware that the following items are non-returnable:

• Goods made to order
• Sealed media such as DVDs and CDs
• Gift vouchers

Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.

Please remember to include a Groomers Return Form which you can download from our website or, if you prefer, a covering letter including your full name, address and contact telephone number so we know who the package is from. We will need to contact you to arrange payment or a refund.

Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.

Returns should be mailed to:

Returns, Groomers Limited, 137 Greenham Business Park, Newbury, RG19 6HN

Refunds

We will aim to refund all items within 24 hours of receipt (subject to our returns policy).

Please allow 3-5 working days for the payment to reach your debit or credit card as standard. We can only refund any amount due on the card used for original payment.

Returning Small Items by Royal Mail

If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray. 

Returning Large Items by Postal Service or Courier: 

If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.

Pre-Loved Items

Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.

Email: returns@groomers-online.com