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As part of our commitment we offer a fast, efficient delivery service. Orders received by 12pm Monday to Friday will normally be shipped the same day. UK Mainland orders over £100 will be delivered free of charge.
Any delivery to the Scottish Highlands, Northern Ireland and offshore islands may be subject to a surcharge.
Large, heavy, equipment items such as tables and baths are dispatched via a specialist carrier.
Please note that pallets will be delivered curbside, ensure you have the correct assistance to bring your product into your premises.
We politely ask you to notify us of any errors in your order within 7 days of receipt so they can be rectified promptly.
Please note that orders placed online on Saturdays, Sundays and bank holidays, when we are closed, will be dispatched the next working day.
UK Offshore Standard Delivery
Deliveries to UK offshore addresses (including Scottish Highlands, Northern Ireland and offshore islands) are charged at individual rates in accordance with prices from Royal Mail or our courier service. These are available at the time of ordering and will feature online at the basket checkout.
Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods aren’t faulty. We will offer a refund to customers if you have notified us in writing within 14 days of receipt of your order that you wish to return your goods. Cancelled goods must be returned to Groomers Limited within a further 14 days after we have been notified. We will refund customers within 14 days of receiving the goods back.
No reason for return is required.
Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.
Your unwanted item must be unused in a re-saleable condition and in the original, undamaged, unopened product packaging with any labels still attached.
We recommend you keep the original packaging and wrap the return item well to avoid damage in transit. Please remember the packaging of the item is the responsibility of the sender, not the courier and Groomers Limited. We reserve the right to deduct a percentage of the refund or credit if an item is received unsuitable for re-sale as new. This will be assessed once the product is received.
If you are returning a large item such as a table, bath or cabinet, the item will need to be packaged safely on a pallet, this will be required by the courier for collection and return. If payment is required the cost is from £45.00 per pallet.
Please be aware that Gift Vouchers are non-returnable.
Any returns or exchanges on items purchased at events or shows will attract a standard delivery charge.
Please remember to include a Groomers Return Form or, if you prefer, a covering letter including your full name, address, contact telephone number, order number and email address so we know who the package is from in order to process your return.
Although this is a rare occurrence, we highly recommend using recorded post so that you can track your package should it go astray.
Returns should be mailed to: Returns, Groomers Limited, 137 Greenham Business Park, Newbury, Berkshire, RG19 6HN.
Refunds
We'll aim to refund all items within 24 hours of receipt in the same way you paid for your product.
If you paid by credit/debit card, the money will go back onto the same card.
Please allow up to 5 working days for the refund to show in your account.
Returning Small Items by Royal Mail
If you are returning a small item by post (packet), please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. To avoid damages in transit, please wrap the item well, preferably in bubble wrap, and then use a strong box or jiffy bag to send the item. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. We also recommend recorded post so that you can track your package, should it go astray.
Returning Large Items by Postal Service or Courier:
If you are returning a large item (2kg+) for a refund or credit note, please ensure the item is unused, and in its original, undamaged packaging. We will need to resell the item so please ensure it is returned in the way that you would like to receive it. If the item is sold in an item specific box- e.g. dog cage, please ensure that no address labels or sender details are stuck onto this box. Please put the item in an outer box or wrap in black plastic/cellophane for stamps or courier labels. Please remember that packing an item for return is the responsibility of the sender, not of the courier. The item will need to reach us undamaged for us to be able to give you a full refund or exchange, so please package well for transit. Don’t forget to include your Groomers Returns Form or a covering letter including your full address and telephone number so that we know who the package is from. Again, we also recommend using recorded post or courier service so that you can track your package, should it go astray.
Pre-Loved Items
Items have a 7 day cooling off period and so can be returned for a full refund in the same condition as they were bought. Postage will be paid by the purchaser.
Fantastic mat makes dogs feel comfortable and safe on table.
March 25, 2023 | Susan Young
I expect something better but the fur stayed stuck on it ! But looks nice on the table.
December 6, 2022 | Anonymous
Rubber back is great but after grooming a dog it is difficult to get the hair off and clean the upper surface.
February 13, 2022 | Tina Curtis Wylde
Great product. As a mobile in home groomer it has saved me having to hike my grooming table around so much. Good quality, good surface grip, easy to clean and does not mark surfaces. I wish I had bought one sooner.
February 10, 2022 | Diana Robinson
Nice colour and dogs don’t slip but other than that I wouldn’t recommend. Hair sticks to it like no tomorrow so is a pain to clear when you’re scissoring feet in particular. Takes a hard brush and vigorous sweeping to clear it. Also it holds any stain - I’ve had mine on 5 days and it’s already a mess. If a dog has even slightly dirty paws (eg coming in for just a nail trim so not bathed), if you catch a qwik the blood stains, trimmex stains it and a dog even threw up on it and no matter how much I clean it it still stinks and holds the smell. Absolutely would not recommend. It’ll most likely be going in my boot to soak up dirt from my dogs after walks instead!
October 24, 2021 | Emily Jordan
Previous reviews state the mat is very slippery but I have to say, I disagree. Yes, it is a little bit slippery but it is nothing compared to my actual table. Dogs really slip on that if not on the mat. I'm really happy with it, it is a little wider than my table and I'm unsure if I should trim it as it has a sewn edge so I'm leaving it as it is. I think it looks great and I'm very happy with it.
September 27, 2021 | Linda Taylor
So pretty and easy to use. Helps the dog to stand without slipping. Would recommend
May 14, 2021 | Laura Bowser
Cut easily to replace table matting. First day of use today. Wipes smoothly and hair brushes off well. Lightly padded so nice for dogs to stand on the only fault is if there is a wriggly dog it’s feet slip on the surface
May 10, 2021 | Denise Peach
Looked lovely when first put on the table but unfortunately very slippery for the dogs and impossible to clean properly as the hair really sticks to it , very disappointed.
July 7, 2020 | Anonymous
OK, so I have waited to leave a review on this, especially as its a new product. I was looking for something to stop the nervous dogs from slipping on the table and this fitted the requirements just right.
It can be cut to size which is fantastic, but also I had a dog with addison's disease and his medication makes him urinate more, so yes you guessed right, he urinated on my table with the cover on. So I had to wash it. Put it on a Cooke wash and bingo..... Its still perfect.
Love it. Great product.
June 17, 2020 | Amanda Laycock
Amazing quality, comfy for the dogs and really brightens up the salon!
June 16, 2020 | Gemma Corcoran
It's basically a giant mouse mat. Looks great and comfortable for the dog But... the hair sticks to it. Not great for cleaning especially in current pandemic.
June 14, 2020 | Shelley Huggins
I’ve given this one star because it is certainly not fit for purpose. I had to remove it from the table as the dog was sliding all over. I tried on a smaller dog, again had to remove it due to dig slipping.
The fur sticks to the fabric. I had to shake it outside before hoovering it.
It’s now rolled up in my shed!
It’s a nice pattern and looks good but it’s not good for dog grooming....
Excellent, quick delivery as usual from Groomers though...
Jayne
June 10, 2020 | Jayne Ritchie
Looks great in my salon. Nice to have something different other than the plain colours. Very thick and durable