Terms And Conditions Of Use

These are our terms and conditions. Please read them with care.

Security

All of our credit and debit card transactions are processed using SAGEPAY. SAGEPAY is an approved payments solution provider for most major banks or financial institutions such as Lloyds TSB cardnet, Barclays, HSBC, American Express, Halifax and Bank of Scotland. All card numbers are encrypted in using 128 bit encryption. This information is not kept or passed on to us.

Delivery

As part of our commitment we offer a fast, efficient delivery service. Orders received by 2pm will be shipped the same day. Orders over £70 will be delivered free of charge, however a number of bulky and heavy items will attract an additional charge.

UK Delivery

Orders over £70 will be shipped Free of charge. Orders less than £70 will be charged at the following rate.

Up to 250g   £2.25

251-500g    £2.80

501-750g    £3.25

701-1kg      £4.25

1.1kg-2kg   £4.99

2.1kg +      £6.25

If there is an item that is required urgently, we can offer you a Guaranteed Express Pak Service Next Day.

PAK 1  up to 1 Kg  £4.99

Postage and packing to EU countries is £12.50, irrespective of order value

Delivery Outside the EU

Please contact us for a competitive quote

Cancellation/Cooling Off Period

7-DAY, 100% SATISFACTION GUARANTEE - As per The Distance Selling Regulations, Groomers Ltd offers a cancellation period of 7 working days, beginning the day after you receive the goods, during which you have the right to cancel your order and receive a full reimbursement of all money paid. In order to do this, you must provide notice of cancellation in writing and it must be posted or emailed to our stated business address within the cancellation period. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Exchange/Returns

14-DAY, 100% SATISFACTION GUARANTEE If, for any reason whatsoever, you are not completely satisfied with the item you have bought after the cancellation period expires - simply return it in new condition within 14 days and we will exchange it, or you can choose something else, or give you a full refund excluding delivery costs, no questions. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Goods Colours & Colour Reproduction / Website Images

It is regrettable that we are not able to provide customers with colour-perfect images of our items on the web site. Customers accept that the photographs we make available on our website are as accurate as possible but are provided for informational purposes only, in order to give prospective customers a guide.

Prices

The price you pay will be that specified in the checkout facility on the website. All prices are inclusive of VAT at current UK rates.

Contacting Us

If you wish to contact us please email us at sales@groomers-online.com

or alternatively you can post at:-

Groomers Limited
137 Seventh Street
New Greenham Park
Newbury, Berkshire
RG19 6HW
From the UK 0845 230 7997

Outside the UK 44 1635 581958